If you placed your order via your customer account, log in to your account then click on “My Orders”. You will then be able to consult the status of your order:

Cancelled: the order has been canceled by you or due to lack of availability. It is also possible that payment has not been validated.

Pending: payment for the order has not been finalized. A Customer Service advisor will contact you as soon as possible.

In preparation: the order has been validated and is being prepared.

Completed: the order has been shipped. You can track your order using the tracking number at UPS.com.

Members enjoy complimentary ground shipping on all orders. Guests receive complimentary ground shipping on orders of $50 or more. A $9 shipping charge applies to guest orders under $50.

Shipping Method	Cost
UPS Ground — 3-7 Business Days	FREE (Members, no minimum)
UPS Ground — 3-7 Business Days	FREE (Guest orders $50+)
UPS 2nd Day Air — 2 Business Days	$15 ($20 for AK/HI)
UPS Overnight — 1 Business Day	$20

*Complimentary shipping does not apply to orders shipping to Alaska or Hawaii.

If you placed your order via your customer account, log in and click on “My Orders” to follow the status.

If you checked out as a guest, track your delivery using the tracking number in your confirmation email at UPS.com.

If you do not receive your package within 5 working days, please contact UPS Customer Service.

Online orders are shipped via UPS to all 50 U.S. states and must be signed for upon delivery.

Selected postal code restrictions may apply. Please refer to your expected delivery date at checkout.